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Have a question or need help with your Tessora account? Reach out directly or browse the common topics below. We typically respond within one business day.
Getting Started
How do I create an account? Download Tessora from the App Store or Google Play, tap Get Started, and sign up with your email or continue with Apple or Google. Your archive is private by default, and no family members are added until you invite them.
How do I invite family members? Go to Settings, open your family workspace, and choose Invite Family Member. Enter their email address and they will receive a link to join your shared archive. You can manage access at any time.
Is my family's data private? Yes. Your archive is private. Only family members you invite can access your recordings, photos, and stories. Tessora has no public feed and your content is not shared with other users unless you choose to share it.
Recordings & Stories
How do I record a story? Open a family member's profile and tap Record a Story. You can record a free-form voice memo or use AI-guided interview prompts to draw out meaningful memories.
Can I upload existing recordings or photos? Yes. Use the add or import actions from the relevant person, story, album, or workspace screen to upload photos, documents, videos, or audio files from your device.
What happens to my recordings if I cancel my plan? Your recordings and archive remain accessible according to the plan terms shown in the app. You will not lose existing data simply because you downgrade.
Memory Books
How do I create a memory book? Go to Memory Books and choose Create Book. Select the person, stories, photos, and timeline moments you want included, preview the layout, and follow the ordering flow when available.
Can I edit a book after ordering? Once an order is placed it may enter production quickly and may not be editable. If you need help with an order, contact support as soon as possible.
Organization Workspaces
How do I set up an organization workspace? From the organization entry flow, choose Create an Organization Workspace. Select your organization type, enter your workspace details, and invite your team.
How do I add team members? Open the Team section in your organization workspace, choose Invite, enter the team member's email, and assign the appropriate role.
I need custom pricing or multi-location support. Email sales@pulsesphere.app with your organization name, type, and approximate size, and we will prepare the right setup path.
Account & Data
How do I delete my account? Go to Settings → Account → Delete Account. This starts the account deletion process for your profile and associated data according to Tessora's retention policy.
How do I export my data? To request a full export of your recordings and transcriptions, email privacy@pulsesphere.app with your account email. We will prepare and send your export within 7 business days.
I can't log in to my account. Tap Forgot Password on the login screen to receive a reset link by email. If you signed up with Apple or Google, use the same provider to sign in. If you are still locked out, email support@gettessora.com.
Still need help?
Our team typically responds within one business day.
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